Offer as many value-added services as your in-plant can handle. The outsourcing firms will give you a wide berth.

By Bob Neubauer

Providing a Web-to-print workflow has been a popular new service for in-plants; about 35 percent have added this in the last three years. The University of New Brunswick is implementing a Web-based workflow called EZ Print.

“Users will complete a Web-based work order form, attach their file and then their job can be printed at any one of our three print centers on campus,” explains Oakes. “EZ print will have form fillable templates for business cards, letterhead and envelopes. We will extend this to greeting cards during holiday season.”

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Canon U.S.A.

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Terry Oakes

Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

Value-added Services: Your Key to Survival