Offer as many value-added services as your in-plant can handle. The outsourcing firms will give you a wide berth.

By Bob Neubauer

“Our shop has been built up so big that other companies didn’t even want to bid on it,” remarks Dan Adams, duplicating assistant. And the few that have tried, he adds, have failed miserably.

Terry Oakes, director of Imaging & Printing Services at the University of New Brunswick, in Fredericton, NB, Canada, lists a host of value-added services his 13-employee in-plant offers:

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Companies:
Canon U.S.A.

People:
Terry Oakes

Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

Value-added Services: Your Key to Survival