Offer as many value-added services as your in-plant can handle. The outsourcing firms will give you a wide berth.

By Bob Neubauer

“We decided that printing them in-house, on demand, would be the way to go, as we could control when they were printed, keep our inventories at an absolute minimum and print more only as they were needed,” recounts Douglas G. Miller, director of Print Solutions. “We enhanced our black-and-white printing capabilities by upgrading to a new Canon 110 and adding stacker capabilities to our Konica Minolta 1050 and then went out and bought a Standard BQ270 perfect binder.

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Companies:
Canon U.S.A.

People:
Terry Oakes

Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

Value-added Services: Your Key to Survival