NSPA Conference Thriving Despite Cutbacks

Provide your employees with flexibility and even autonomy, added Michael Foye, of paper company Lindenmeyr Munroe.

"You have to let them make a mistake," he said. At the same time, hold everyone accountable for their actions.

Listening to ideas from employees is another crucial tactic, he stressed. Also, listen to customers, suppliers and even competitors, he said. Strive to continuously improve your operation. The future, he said, will be dominated by organizations that possess imagination, not necessarily those with the greatest resources.