NSPA Conference Exploring New Markets

For example, he said, creating an Internet "e-store" will open new sales opportunities. Kinko's is already doing this. To compete, in-plants have to offer the same services as outside printers—and more.

The travelling "Building the Perfect In-plant" workshops were what motivated KDOT's Raúl Guevara to formulate the strategic business plan he spoke about in his session. He said it took 22 months and it was tough at first to get his staff to chase numbers, but in the end he was able to prove that the Bureau of Support Services offered a 52.8 percent cost savings over outside services.