NSPA Conference Bayou Reunion

• Let employees know their ideas are valuable, said Raul Guevara, of the Kansas Department of Transportation. Meet with them and ask for their suggestions. Also, offer them perks like extended lunch breaks, he said.

• California's retired State Printer Celeste Maia Cron said that when a customer praises a job, take the customer to meet the staff that produced it. This will boost their pride. Also, she added, if letters of thanks are received, put them in the newsletter along with the names of key employees.