NSPA--Bringing It Home

Don't just concentrate on correcting bad behavior, she said. When an employee does something good, write it down. It shows them you're paying attention. Employees must feel they're an asset or their morale will go down.

Educational sessions were only part of the conference, though. For most attendees, the main draw was the chance to talk with fellow government printers and discuss common concerns—as they've been doing at NSPA conferences for nearly a quarter century.