No Rest For The Best

Nonetheless, there is little doubt that Loyd's four years of effort are paying dividends. As even the modest Loyd reluctantly admits, "This is a much different place from when I walked in here, and hopefully everyone has benefited."

Close Customer Contact

One key to Mike Loyd's success has been the strong ties he has forged with his customer base. To facilitate communication, he launched a customer advisory panel, inviting the shop's 10 largest customers to meet with the management staff at LSU Graphic Services quarterly, with the table open for any comments and criticisms.