No Rest For The Best

"Mike did not really have the large weight of experience you would normally look for," says Gossard. "But I knew him well enough to know he never rests on his laurels, he has very relevant skills, and he is someone who promotes change when change is productive."

All of which is exactly what Loyd proceeded to do, adding crucial equipment, enhancing employee training, relocating copier operations into a new facility and outsourcing minor work that could be handled more efficiently off campus. Loyd even increased the pay levels for shop employees, and established a new marketing position to promote Graphic Services to prospective customers. The result is an expanded customer base, a more efficient revenue stream, a dramatic step forward in the shop's printing capabilities and a gamble that has more than paid off.