No Rest For The Best

"I don't believe in the old, 'oh well, we're state workers' philosophy," he says. "It's tough when you're a change agent, but I keep offering people challenges, because we're trying to be bigger, better, faster and cheaper. You have to look for the champions in your work force that stick their head above the crowd. I try to identify those folks, and say 'look, we're running the fifth largest [university] in-plant in the country. There's no reason we can't be number one.' "