No Boss, Better Results

Productivity has nearly doubled, and waste has been reduced to below the national 2 percent level for the industry. Customer satisfaction has jumped from 29 percent in 1991 to more than 95 percent in quality and timeliness in 1996, based on comments on return receipts sent with all printed jobs.

"We put customers first. The customer is always right even when they're wrong," says Bob McKee, Printer II. "Everyone works with the customers to ensure quality and timely products."