New System Saves Time

"The ones that you thought would have the most problem with it were the ones that really did a great job," she says. They ended up finding and correcting some bugs in the system.

To make her staff more comfortable, Kohler had Programmed Solutions give its pitch to everyone at once, then she had small groups meet privately with the vendor so they could ask questions without feeling embarrassed. She had the vendor train her staff for the same reason. This preparation helped ease employees into the transition.