Moving Into Retail

The End Of Offset

So he looked at the new technology of the time and began purchasing high-volume duplicators, like a Kodak 250 and some Xerox 1090s. The move away from offset marked a fundamental change in the way the in-plant operated.

"I wanted to get away from the 'back room' printing model and more into a retail storefront concept," Kane explains. This meant that faculty and students could come in to buy work, and the in-plant staff had to focus a lot more on customer service.