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Koloff: This transition has been gradual over the last five or six years. The first step was getting customers used to the idea of submitting electronic files. Empowering these customers with information on how to maximize the capabilities of their software has helped immensely. As they get better at composing their files, we get better at manipulating them for output. Employee training is an ongoing process, as software upgrades become available, and as technological capabilities shift ever upward.
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