Movin' On Up

Whatever strategies they've used, these in-plants have in common a careful eye for what their customers are after, and they've provided it with the low cost and the excellent customer service that put them at the top of the list to begin with.

Financial Services Lead The Pack

Posting the largest increase in sales this year—a whopping 90 percent—is ING, in Des Moines. But don't get too excited, says Manager Tim Steenhoek; a shift in accounting that gave the in-plant the paper-buying budget accounts for a big piece of that percentage. Still, that shouldn't detract from the shop's 15 percent growth otherwise, which continues a trend it has followed for the past several years.