More than 140 in-plant managers traveled to San Francisco for the Association of College and University Printers conference.

By Bob Neubauer

• Andrew Scott, Glasgow Caledonian University, Scotland

Mascarenhas tries to integrate with student customers by offering useful new services. His in-plant downloads lectures and puts them on CD, and sells course notes. He also provides photo kiosks, a popular attraction.

All panelists say they reach out personally to faculty and staff by doing presentations at meetings and scheduling one-on-one meetings. Reis noted that it’s harder for them to tell you “no” when you’re there in person. Plus, meeting with them shows you’re prepared to come to them to help.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

ACUP by the Bay