More than 140 in-plant managers traveled to San Francisco for the Association of College and University Printers conference.

By Bob Neubauer

Reaching Your Customer

To give attendees ideas on how they can better integrate with customers, an international panel of managers took the floor. Taking part were:

• Robert Mascarenhas, University of Technology, Sydney, Australia

• Richard Beto, University of Texas at Austin

• Francis Reis, University of Plymouth, England

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

ACUP by the Bay