In-plants Converge on Rochester - Page 4 of 7

By Bob Neubauer

Barb Pellow, of InfoTrends, encouraged in-plants to become "e-enabled," starting with Web-to-print, because automation will reduce the number of times in-plant staff has to touch a job, thus increasing the revenue of each job.

Greg Cholmondeley, of Ricoh, urged managers to create a customer advisory panel (and include non customers), conduct short, simple and frequent customer satisfaction surveys and develop a marketing plan.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.