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“With the old system,” he continues, “there was only one person fluent in imposition, so if that person was sick or took time off, we were stuck. Now, if one staff member is out or even forgets how to do something, another will remember and step in. Training the whole staff has been the most important part of the process.”
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- People:
- Doug Fenske
- Places:
- Minnesota
Dawn Greenlaw-Scully
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