Mind Your Business

If you've been getting along fine for years without charging back, it's time you acknowledged that you're working in a different world now. Facilities management companies are going to be talking with your upper management soon, showering them with numbers, insisting that your shop is inefficient—and you won't be invited to the meeting. You won't have a chance to defend yourself. And when management asks for your costs, you're going to look stupid when you don't have them.