He arrived at Publishing Services for the City of Los Angeles in 1998 and immediately went to work improving the shop’s turnaround time. Mr. Leighton quickly saw the need for better client communication, so he brought in three customer service specialists.
In 1999 he orchestrated a centralized copier program that consolidated all of the city’s 1,600+ copiers under the in-plant’s administration, increased the in-plant’s volume, reduced the cost per copy and saved the city close to $1 million a year.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.