The Goldilocks Philosophy
Not too big, not too small—that’s Dwayne Magee’s motto when it comes to equipping his in-plant in today’s uncertain economy.
Earning Customer Trust
Although the in-plant has the right of first refusal, Magee does not promote this fact, preferring to earn the business. And rather than hide the fact that some work can’t be produced in-house and must be outsourced, he e-mails customers to explain why their projects need to be sent out. He then goes the extra mile, often getting five or six outside bids and explaining to the customer why the winning vendor was chosen.
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