Merging Technology and Craftsmanship
One of the biggest changes, Baron admits, was learning the acronyms and understanding the language of the IS world.
The Victory Is In The Struggle
In Hennepin County, Minnesota, it was challenging enough for Theresa Schaffer's IT operations department to serve the printing needs of more than 11,000 employees. So, when IT's mainframe work was added—including more than 400,000 property tax forms, more than 300,000 "Truth in Taxation" forms, numerous court-related documents, accounts payable and receivables checks, mailing labels and a gazillion reports—it was truly a test of her managerial skills and a case of grace under pressure.
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