Merging Technology and Craftsmanship

"The vice presidents and the directors of both divisions conducted numerous meetings to discuss what needed to take place, how staff would be relocated and their job duties adjusted, where the manager from IS would be placed and production schedules," says Baron. "In addition, I spent a lot of time in the data center actually learning their work. I spent at least a good week sitting in there and understanding their workflow and responsibilities. There was software involved that we had never used, such as a queue manager, but learning this was actually something my operators and I did pick up on fairly quickly."