Merging Print & Mail

John Eichmann of the City of Boise's in-plant also sees value in cross-training, both for efficiency and employee satisfaction.

"If there's a rush printing project, we'll devote whatever resources are needed, including mail personnel," he says. "If there's a particularly large or complex mailing, we'll pull in print shop people. Incidentally, this seems to add to our team's job satisfaction as employees enjoy the break from their usual routine."