Merging For Success

"That was something everyone was always complaining about," Willmott says of the old way copiers were handled. She says under the old contracts, departments would often have the same copier for up to 10 years.

The university publishing area is still about as large as it was in 1994, but it has seen the addition of two networked DocuTechs and a two-color Heidelberg press. Many jobs that were previously done on smaller copiers on campus are now routed through the publishing area and output on the DocuTechs. Also, the Hagen billing system the shop utilizes to track costs has been updated recently to make it Y2K compliant.