Merging For Success

Though it was no small feat to incorporate three print shops into one, it pales in comparison to what Willmott has tackled since she was named Manager of the Year. The university has since decided other departments should also be consolidated—and put under Willmott's control.

"Anything that had a strong front-line customer service role got consolidated," says Willmott, now director of information systems and support services. Since 1997, she has acquired 18 student computer labs, the information services help desk, media design and production, the FACTS center, all postal and bulk mail, campus convenience copiers, Information Systems publicity and public information.