Merging For Mutual Success

Weekly production meetings and staff shuffling during busy times enhance communication and flexibility.

"It's much easier when you're one unit," Muchler remarks. "In my opinion it's been very successful."

The print and mail departments at Indiana University Purdue University Indianapolis (IUPUI) merged in February 1997 to provide customers with one-stop shopping, more services and better efficiency, according to mail manager Roy Harris.