Merging For Mutual Success

"The results [of our merger] were far greater than we ever imagined. There's a synergy from everything being together now in one wide-open space," reveals Tim Steenhoek, who manages mail and print at Equitable of Iowa in Des Moines. Operations were merged in September 1997.

Steenhoek has a staff of 28 which last year handled 850,000 pieces of in-bound mail and nine million outgoing pieces. The fulfillment center processed 100,000 orders and printed pieces for 350,000 kits shipped last year. The center also duplicated 50,000 diskettes and 5,000 CD-ROMs, in addition to printing 38 million impressions, 300,000 of which were full color.