Meeting Of The Minds

Still, as the University of Oklahoma's rep noted, some customers persist in doing things their own way, despite training. Mississippi State University's representative suggested charging customers each time a file has to be sent back to be redone after a certain point. Another manager suggested that, in addition to showing problem customers how much their bad files are costing them, problem jobs could be vended to an outside printer, where the resulting high price might cure the customer's lax ways. Boeing's in-plant puts some repeat jobs on CD so customers can use the disc next time.