Because so many of the in-plant's customers had been submitting hard copy orders (60 percent of them, Cristofaro says), the in-plant decided to keep a service counter at the two hospitals so it could continue to provide personalized service to hospital staff. The in-plant purchased a Web-to-print tool called PrintSys from Prisme, a Quebec-based company, as well as a system called SmartSend (from Xerox) to scan and submit documents from those counters. Staff will be given access to PrintSys and trained on its use by the service counter staff. Eventually SmartSend will be enabled on MFDs throughout the hospital complex giving staff complete remote access to the in-plant.
- Companies:
- Xerox Corp.
- People:
- Carmin Cristofaro
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.