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"With us, turnaround can be as little as five minutes, or a few days, depending," she says. "But I think we've got a true vested interest in the health of the company, and in the quality of what we produce."

McFarland's in-plant made IPG headlines a few years ago after the company dumped the outsourcing firm it had brought in to replace the in-plant and restarted its own print shop—with very successful results.