Maximizing Workflow

IPG: What elements should in-plant managers insist be included in an equipment purchase contract?

Fenton: In addition to price, anything a vendor has promised in terms of support, service, performance parameters, etc., should be clearly stipulated in the contract. Then, if the vendor and/or the equipment fails to meet those standards, the print has a legal "leg" to stand on. Making sure contracts are clear and complete at the outset would go a long way toward minimizing the number of disputes between vendors and printers.