Is Outsourcing a Silver Bullet?
If it were only that simple.
The management gurus have painted a rosy picture of how outsourcing can lead to economic nirvana. Companies that outsource non-core services are supposedly more flexible, can respond more quickly to changes in the environment or technology, can devote more of their capital resources to strategic concerns, and generally become more efficient.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
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