Is Outsourcing a Silver Bullet?
Public organizations coping with funding reductions and declining revenues—and private organizations looking for new sources of income—have been encouraged to think about outsourcing “non-core” services as a solution to their economic problems. Management gurus have been telling us for years that outsourcing is a silver bullet that will solve those problems, and now is the time to do it.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
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