Is Outsourcing a Silver Bullet?
Why don’t organizations measure the effectiveness of outsourcing initiatives? One reason is: They can’t. First, evaluation requires the identification of a desired outcome, but many outsourcing initiatives lack clearly defined goals, and in the absence of clear and specific goals, measuring progress toward meeting those goals is problematic.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
