Bridging the Generational Divide
For the first time, we have the possibility of three, sometimes even four different generations trying to work together in our in-plants.
The way we train employees will need to change as well. These new generations of employees have been absorbing information and learning from multiple sources their entire lives. They are used to multi-tasking, and most do better with relevant, short sound bites. (Actually, I even do better with relevant, short sound bites, so we could take a lesson from them here.) Provide step-by-step instructions for complex tasks, or buy an inexpensive video camera and make a short training tape. You would be surprised at the number of YouTube videos already available from printers and printing vendors.
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