Manager Profile Ken Baker

"I saw that and said, 'We've got to have that,' " he says. The shop now has two.

The in-plant also added a two-color Hamada press to meet the demand for color. Now, Baker says, about 40 percent of the in-plant's offset work is four-color.

Over the years, Baker has tried to bolster his on-the-job knowledge by taking community college courses. He's very interested in keeping Office Services' technology up to date.