Manager Profile Ken Baker

"It's just a matter of asking for the position," he says, and then justifying it.

With a budget of about $2 million, Office Services handles reprographics, incoming and outgoing mail (with 160 mail stops) and records management, which involves managing a service contract with a commercial records center for the storage and retrieval of inactive and semiactive records for the city. Office Services' mail operation was named Mail Center of the Year by the International Publishing Management Association in 1999.