Manager Profile - Changing Attitudes

"The biggest problem I had was changing the attitudes of not only our customers but our staff," he says. It took years of discussions and team-building exercises to get his staff to abandon their past inflexibility and start putting customers first. His efforts paid off.

"We're highly spoken of on campus as one of the best run organizations," Miller says. As a result of this new attitude, the college rewarded the in-plant with the right of first refusal for all print jobs.