Manager Profile - Changing Attitudes

In addition to the Monday-only color printing rule, the shop could not print on coated stock, and it spread its seven employees out inefficiently over two shifts.

So Miller went to work. He eliminated the second shift, bought a two-color Ryobi that could print on coated stock, and increased color printing. He arranged for just-in-time paper delivery and used his sales experience to call on department heads and convince them to send work to the in-plant.