Manager Profile - Changing Attitudes

By then he was getting tired of the fluctuating income he was generating as a salesman. So when Grand Rapids Community College, one of his Addressograph-Multigraph clients, asked him to replace the retiring manager of its print shop, he took the job.

And what a job he had in store.

Strict Management

"When I came in the shop was actually dying," he recalls. "They were losing money hand over fist. The management was so strict and so inflexible that people were going outside to get their work done."