Manager Profile - Changing Attitudes

"They only ran colored ink on Monday," says Doug Miller, recalling his first days at the in-plant, 18 years ago. "There were very strict guidelines as to what got done when and by whom."

Miller's arrival changed all that. Since taking over as director of Printing and Graphic Services, he has upgraded equipment, increased color printing and changed the attitudes of both employees and customers. These are impressive results from a man who got into printing purely by accident.