Making Villanova Proud
"If I didn't produce your job and get it to you in the time that we promised you…the job would be free," he says. "One by one we started to capture work and bring work back in-house."
That first year, he says, chargebacks totaled $464,000; in 2001 the shop charged back $1.1 million and was finally covering costs. This year, chargebacks are up to $2.4 million. He is quick to credit his dedicated staff, along with senior management support, with bringing about these results.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
