Majoring in Success

Not every change will be so dramatic. On a purely aesthetic note, Publications Services recently purchased DigiPath software so that it can number pages, eliminate skew and despeckle fourth-generation course packs—all of which make for a more professional-looking package.

Davis also expects the Internet to play a bigger role in terms of customer service. To give an example, Davis says that today students might have to go to three different copy centers to pick up three different course packs.