Mail Delivers

"We [the print department] were told we had to bring it in and we can't cut the service, so essentially this department was handed a $250,000 expense," he explains.

But the in-plant soon turned that expense into a profit-maker. It identified employee cross-training savings and negotiated discounts from third party carriers to lessen the financial impact of the merge. Today, the ease with which a printed piece goes from conception to delivery is all about efficiencies and better serving the customer.