Mail Delivers

Building Postal Automation Into Print

Tim Steenhoek, head of document management at financial services giant ING, in Des Moines, Iowa, oversees a similar combined operation. It comprises data center printing, (customer statements, policies, checks), a fulfillment center, (insurance product kits, prospectus applications) and a traditional in-plant, which produces everything from short-run color work to mass mailings, all on digital equipment.