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At the time, Printing Services' focus on long runs was leaving the short-run, quick-turnaround customers out in the cold. So a small press was purchased and Duplicating Services went into business.
"We filled a void," says Puga, who gleaned the department's history from the old-timers he used to work with. Gradually other small presses were added and satellite operations were set up. Eventually Duplicating had eight shops spread around the 350-acre campus. (Four were later closed.) With an entirely different reporting structure, Printing Services wanted little to do with the upstart Duplicating operation.
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