Lilley Blossoms At NJ Transit

"We weren't waiting for customers to tell us when to do things," he declares. "We were telling ourselves when to do things, and in a lot of cases we were telling the customers what they needed. We could also watch their use, and rate of use."

Lilley says his in-plant is the leading timetable producer in the country. NJ Transit, he says, has over 230 bus lines, eight rail lines and two light rail lines that require over 30 million one- or two-color timetables annually. These must be shipped to bus, train and light rail terminals, garages, ticket agencies and other locations throughout New Jersey, Pennsylvania and New York.