Lilley Blossoms At NJ Transit

"Our job really isn't printing," he points out. "Our job is print management. We had to know who our customers were, what products they wanted, why they wanted them, and how often they needed [them]."

Because the in-plant handles all business forms and stationery for NJ Transit, Lilley and his staff initiated a forms-control system. They began mass-producing inventory, then supplying customers out of their storage area. When the supply dropped to a certain level they printed more.